Why can't I broadcast my video?

First, make sure CloudMeeting supports your camera.  If your camera is supported, try the steps listed below. If your camera isn't supported, you will not be able to use your camera in CloudMeeting, and CloudMeeting Support will not be able to help you get your camera working. If you are having difficulty installing your webcam, please consult your webcam manufacturer.

•  Ensure that you have at least a 56K modem or a broadband connection, and that your connect speed is at least 33.6K.  If you don't have at least that kind of connection and speed, your setup is too slow to reliably send video, and you'll run the risk of CloudMeeting frequently crashing or freezing.

•  Make sure your camera is plugged in. If it isn't, plug it in and reboot your PC.

•  Exit any applications which also use your camera. This includes any programs that run in the background automatically when your PC starts up.

•  Run the Configuration Wizard.  If you are logged on to CloudMeeting, go to File and Run the Configuration Wizard in your Contact List window.  If you are in a CloudMeeting call, choose Close and Run Configuration Wizard from the File menu.  If you are not currently logged on to CloudMeeting, open the Windows Start menu and choose Programs>CloudMeeting>Configuration Wizard:

•  The 1st step of the Wizard asks you to select the proper Playback and Recording devices for your computer, if you have more than one device available.

•  The 2nd step tests your audio device.

•  The 3rd step tests your audio recording.

•  The 4th step of the Configuration Wizard is the camera section. Make sure that the proper camera device is located in the drop-down list, directly above your broadcast window. If it is, you should be able to view your camera image in the panel window. If you do not currently see your camera image, select a different device from the list. Once you are able to view the image, click the Next button.

•  CloudMeeting will now test your connection to the servers and will also perform a video speed test.

If your camera is not listed in the pull down menu, exit CloudMeeting and completely reinstall your camera software.  Also de-install any drivers for any other camera other than the one you currently wish to use.  Once completed, go through the CloudMeeting Configuration Wizard again.

If, after running the Configuration Wizard again, your camera still does not broadcast and you have verified that your camera is supported by CloudMeeting, please contact us at: support@cloudmeeting.com

Why can't anybody hear me?

1. Make sure your microphone is plugged in.
2. Make sure you haven't hit the mute button on your headset's in-line volume control.
3. Make sure you didn't mute your microphone by clicking on the microphone icon in the call window.
4. If you are using an analog microphone (two-plugs), make sure you have a soundcard and that it is functioning.
5. Exit any applications which also uses your microphone.
6. Run the Configuration Wizard.  If you are logged on to CloudMeeting, go to File and Run the Configuration Wizard in your Contact List window.  If you are in a CloudMeeting call, choose Close and Run Configuration Wizard from the File menu.  If you are not currently logged on to CloudMeeting, open the Windows Start menu and choose Programs>CloudMeeting>Configuration Wizard:
• The 1st step requires you to select the proper Playback and Recording devices for your computer, if you have more than one audio option.  It is imperative that you ensure you have the correct option selected from the recording device section. Once you are positive the correct device is selected, click Next. If you have more than one option from the pull down menu and are not sure which device is the proper one, select one of them and continue the Configuration Wizard process. If in the third step you do not hear your audio, then click the Back button to select the other device and then continue again.
• The 2nd step tests your playback audio.
• The 3rd step tests your audio recording. First, speak into your microphone. If the proper device is selected, you will see green/yellow/red bars appear on the audio measurement bar. This means your outgoing audio has been detected by the CloudMeeting configuration wizard. Click the Test button and once again speak into your microphone. This step will record your voice so that you can hear yourself.  Click playback after finished recording.
• Continue the Configuration Wizard until the end for any changes to take effect.