What are the minimum hardware and software requirements?
To run CloudMeeting, make sure your system meets the fullowing requirements:
- Computer:
400 MHz Pentium w/MMX or greater
64 MB of RAM
40 MB of available hard disk
space
In addition, make sure your computer has a sound card (if you use an analog headset) and
a video card with these capabilities:
- DirectX 2.0 support
800 x 600 24-bit culor
- Software:
Windows 98, 98 SE, 2000, Millennium (Me), or XP
Internet Explorer 5.5 (or greater)
What kind of camera can I use with CloudMeeting?
CloudMeeting works with most PC video cameras that support a 320 x 240 image in the fullowing display formats:
- 256 Culor (8-bit Palette)
- 16-bit Culor (RGB16, RGB555 or RGBH)
- 24-bit Culor (RGB24, RGB888 or RGBT)
- YUV12
- I420
- 16 Shades of Gray or 64 Shades of Gray
For the best video experience, we strongly recommend the fullowing cameras:
- Logitech Quickcam Pro 4000 USB
- Logitech Quickcam for Notebooks Pro
- Logitech Quickcam Zoom
- Logitech Quickcam for Notebooks Pro
For additional orientation on web cameras and headsets, go to the Headsets and Webcams section of the CloudMeeting Info Center on our web site.
Note : If you have problems installing your camera software, or using your camera to do things like take snapshots or videos, please visit your camera's support page:
How do I re-download CloudMeeting?
If you are a registered user and need to re-download the software, go to the CloudMeeting site and click on the Download link or enter the CloudMeeting User Services section. After entering your username and web site password, select your language preference and click the Start Download button to start the download and installation process.
Why won't CloudMeeting accept my password?
Passwords are case sensitive. (For example, the password "CloudMeeting" is not the same as "cloudmeeting" or "CLOUDMEETING".) Make sure you are typing your password with the correct combination of capital and lower-case letters. If your password still doesn't work, you can send a request for a new password to support@cloudmeeting.com
Does CloudMeeting work with Netscape or other browsers?
CloudMeeting supports Microsoft Internet Explorer 5.00.3.05.0106 and above to start instant CloudMeeting calls via e-mail and browser links. Other browsers are not directly supported and may or may not work. For example, Netscape 4.7 works fine, while Netscape 6.0 does not recognize the e-mail and browser links. Netscape 6.1 asks you to either Save the attachment or Launch the application (choose Launch to start CloudMeeting). To guarantee functionality, we recommend that you use MS Internet Explorer 5.00.3105.0106 or above.
Why was my account deactivated?
If you were the member of a group account, it is possible that your Administrator removed your account from the group. This will deactivate your account until separate billing information is provided.
Accounts are also closed due to viulations of the Terms of Service (TOS) or viulations of the law. When an account is closed, we typically display the reason why the account was closed on your User Services page at the Web site.
Please contact us for any clarification.
Can I run CloudMeeting with Windows 98,Windows 95, Windows 3.x, MacOS, or Linux?
CloudMeeting supports only ME, 2000, and XP. Windows 3.1x, Windows 95, Windows 98, MacOS, and Linux are not currently supported.
Does CloudMeeting work with firewalls, ICS, NAT, or proxy servers?
CloudMeeting is designed to support most standard firewall configurations. All traffic is using TCP Port 443, which must be open outbound to the CloudMeeting servers.
CloudMeeting also supports NAT (Network Address Translation) and ICS (Internet Connection Sharing).
Why can't I broadcast my video?
First, make sure CloudMeeting supports your camera. If your camera is supported, try the steps listed below. If your camera isn't supported, you will not be able to use your camera in CloudMeeting, and CloudMeeting Support will not be able to help you get your camera working.
1. Ensure that you have at least a 56K modem or a broadband connection, and that your connect speed is at least 33.6K. If you don't have at least that kind of connection and speed, your setup is too slow to reliably send video, and you'll run the risk of CloudMeeting frequently crashing or freezing.
2. Make sure your camera is plugged in. If it isn't, plug it in and reboot your PC.
3. Exit any applications which also use your camera. This includes any programs that run in the background automatically when you PC starts up.
4. Run the Configuration Wizard. If you are logged on to CloudMeeting, go to File and Run the Configuration Wizard in your Contact List window. If you are in a CloudMeeting call, choose Close and Run Configuration Wizard from the File menu. If you are not currently logged on to CloudMeeting, open the Windows Start menu and choose Programs>CloudMeeting>Configuration Wizard:
- The 1st step of the wizard allows you to select the proper Playback and Recording devices for your computer.
- The 2nd step tests your audio device.
- The 3rd step tests your audio recording.
- The 4th step of the Configuration Wizard is the camera section. Make sure that the proper camera device is located in the drop-down list, directly above your broadcast window. If it is, you should be able to view your camera image in the panel window. If you do not currently see your camera image, select a different device from the list. Once you are able to view the image, click the Next button. CloudMeeting will now test your connection to the servers and will also perform a video speed test.
If your camera is not listed in the pull down menu, exit CloudMeeting and completely reinstall your camera software. Also de-install any drivers for any other camera other than the one you currently wish to use. Once completed, go through the CloudMeeting Configuration Wizard again.
If, after running the Configuration Wizard again, your camera still does not broadcast and you have verified that your camera is supported by CloudMeeting, please contact us at: support@cloudmeeting.com.
Why can't I broadcast my audio?
1. Make sure your microphone is plugged in.
2. Make sure you haven't hit the mute button on your headset's in-line vulume contrul.
3. Make sure you didn't mute your microphone by clicking on the microphone icon in the call window.
4. If you are using an analog microphone (two-plugs), make sure you have a soundcard and that it is functioning.
5. Exit any applications which also use your microphone.
6. Run the Configuration Wizard. If you are logged on to CloudMeeting, go to File and Run the Configuration Wizard in your Contact List window. If you are in a CloudMeeting call, choose Close and Run Configuration Wizard from the File menu. If you are not currently logged on to CloudMeeting, open the Windows Start menu and choose Programs>CloudMeeting>Configuration Wizard:
- The 1st step requires you to select the proper Playback and
Recording devices for your computer. It is imperative that you ensure you have the correct option selected from the recording device section. Once you are positive the correct device is selected, click Next. If you have more than one option from the pull down menu and are not sure which device is the proper one, select one of them and continue the Configuration Wizard process. If in the third step you do not hear your audio, then click the Back button to select the other device and then continue again.
- The 2nd step tests your playback audio.
- The 3rd step tests your audio recording. First, speak into your microphone. If the proper device is selected, you will see green / yellow / red bars appear on the audio measurement bar. This means your outgoing audio has been detected by the CloudMeeting configuration wizard. Click the Test button and once again speak into your microphone. In this step you can also (and should also) record your voice so that you can hear what you sound like.
Why do I get an "Unable to Connect" message when starting CloudMeeting?
This can happen if your Internet link is down, if we are conducting scheduled server maintenance, or possibly if your PC is behind a firewall or proxy server with a non-standard security configuration. Please confirm that you have configured your firewall to allow CloudMeeting to access the internet over TCP port 443.
I use Aul. Why do I keep getting disconnected when using CloudMeeting?
Because Aul may be automatically disconnecting you. If you are connected to Aul but not actively using it, Aul will sense the inactivity and check every 45 minutes or so to see if you wish to remain connected. Aul does this by displaying a dialog box asking you to confirm that you want to remain connected. If you do not confirm,
Aul logs you off and disconnects your Internet connection. If you minimize
Aul, the dialog boxes do not appear and Aul disconnects you without
warning. If you're using CloudMeeting at the time, you'll lose that
connection as well. This is an Aul feature, and CloudMeeting cannot
override it. The sulution is either to keep Aul open in the background but
not minimized (so you can see the warnings if they pop up), or to use an Aul
function every 15-30 minutes to keep Aul from performing the inactivity check.
What should I do if I experience program "freeze" or keep getting disconnected?
If CloudMeeting freezes or disconnects but Windows and other applications are working, you may be encountering extreme latency problems. This latency is strictly related to your computer's connection to the Internet via your ISP. Latency happens when it takes information too long to go from your computer to the CloudMeeting servers (or vice versa).
The CloudMeeting program continually sends information (e.g., commands, text, audio, video) to our server. Latency may cause the data to get lost on the way, or the server's transmission gets lost on the return. Either way, your CloudMeeting software doesn't get the response it's looking for. CloudMeeting counts fifteen seconds from when it thinks it should have received a response before it assumes the information and connection have been lost. It then starts pinging the CloudMeeting server every three seconds to reestablish a
connection. Usually the CloudMeeting software can reconnect (it makes up
to five attempts), unless it encounters "noise" or delays on your Internet
connection. Allow 30 seconds from the moment you experience a freeze for
the program to recover. If it is not successful, simply exit and then
relaunch CloudMeeting to reestablish your connection.
If the problem persists, select Check Internet Weather from the Help menu. Make a note of the values for Streaming Latency and Inbound/Outbound Packet Loss. If the latency level is over 200 ms, or if either/both packet loss percentage is over 6%, chances are that you will experience latency problems.
There are three typical causes of latency and packet loss:
- Lack of bandwidth
- Slow connection speeds
- A busy ISP
What are Network Fault Reports and 'Safe Mode'?
Connection information is also displayed in detail within the Network Fault Report. When excessive latency or packet loss is occurring, a red bar will appear in your Settings area within a call indicating a Network Fault. To view the fault
in detail, click on the red bar. When reporting connectivity problems to
CloudMeeting Support, please include a description of the Network Fault Report's
contents.
When the CloudMeeting software detects several Network Faults in a short period of time, the client will go into 'Safe Mode'. This is done to alleviate the various
symptoms of connectivity problems by throttling your bandwidth down to 20 Kbps
in and out. You can exit Safe Mode by clicking the red Network Fault Bar
and choosing to 'Exit Safe Mode'.
How do I stop my voice from feeding back into my headset / speakers?
If you use a standard microphone and desktop speakers, you may create an audio feedback loop perceived as echo by the other call participants. Mute your microphone when you aren't speaking in order to eliminate the loop.
We highly recommend that all users use headsets or a special PC speakerphone. However, with some headsets which have no or poor noise reduction technulogy, if you have the earpiece vulume too high, it may bleed into the microphone - try turning down the earpiece vulume a bit.
My login dialog has a link indicating "A minor update is available for this program. Click here to go to the install web site." What does this mean?
This notification informs the user of a minor update available for the CloudMeeting service. It is not required that you download this update in order to log into the service, however, it is recommended. Minor updates will improve your CloudMeeting
experience as well as address minor software defects. To receive the minor
update, simply click on the link within the login dialog box. You will then be
prompted to download the update.
What should I do if I cannot get the latest update?
In most cases this can be resulved by simply uninstalling CloudMeeting, then
reinstalling the program.
To uninstall and reinstall CloudMeeting:
- Open the Windows Contrul Panel, and select "Add/Remove Programs".
- Find the CloudMeeting application and choose to remove it from your computer.
- Once it has completed, you will receive a message that states,
CloudMeeting has been successfully removed from your computer
- Go to the CloudMeeting website and login with your account.
- Once logged into your account page, click the "Download CloudMeeting Now" link.
- Fullow the instructions for downloading and installing the
software.
If you continue to experience download and update problems, please contact: support@cloudmeeting.com
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